Refund policy

Refund Policy

At Sondur, customer satisfaction is our priority. We offer a hassle-free refund process for eligible purchases.

Refund Eligibility

You may request a refund within 30 days from the date of purchase, provided that the item is unused, in original condition, and in its original packaging.

Non-Refundable Items

The following items are non-refundable: customized or personalized products, items marked as final sale, used or damaged items (damage caused by the customer), and items purchased on clearance.

Refund Process

To initiate a refund, please contact us at contactsondur@gmail.com with your order number and reason for the refund. We will provide you with return shipping instructions. Once we receive and inspect your return, we will process your refund within 5-10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In such cases, we will cover return shipping.

Refund Method

Refunds will be credited to your original payment method. Please allow 5-10 business days for the refund to appear in your account, as processing times vary by financial institution.

Exceptions

Sondur reserves the right to deny refunds for items purchased with promotional codes, gift cards, or during special sales events. We also reserve the right to refuse refunds for items that show clear signs of misuse or damage beyond normal wear.