Shipping policy

Shipping Policy

At Sondur, we are committed to delivering your orders efficiently and reliably. Please review our shipping guidelines below.

Shipping Timeline

Standard orders are processed and shipped within 7-15 business days from the date of purchase. Processing time may vary depending on order volume and product availability. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Regions

We currently ship to most regions worldwide. Shipping costs and delivery times vary by destination. Shipping fees will be calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's progress. For tracking assistance, please contact us at contactsondur@gmail.com.

Customs and Delays

International orders may be subject to customs clearance and import duties. These additional fees are the responsibility of the recipient and are not included in our shipping costs. Delays may occur due to customs inspections or local regulations. Sondur is not responsible for delays caused by customs authorities or local carriers.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within 20 business days, please contact us immediately at contactsondur@gmail.com with photographic evidence. We will work with the carrier to resolve the issue promptly.